Refund policy

Personalized Items

Because our products are custom-made (such as engraved or personalized tags), we do not offer refunds or exchanges for change of mind or incorrect information provided by the customer.
Please double-check all personalization details before placing your order.

Defective or Incorrect Items

If you receive an item that is damaged, defective, or not as described, please contact us within 7 days of delivery with photos of the issue.
We’ll gladly replace the item or issue a refund once the problem is verified.

Cancellations

Orders can only be canceled within 12 hours of purchase. After that, production may have started and cancellation may not be possible.

Contact Us

If you have any questions about your order, please contact us at:
📧 miotags01@gmail.com